Frequently Asked Questions

Everything you need to know about your John Jacobs experience.

How can I track the status of my order?

Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track it directly through the 'My Orders' section on our website.

What is your return and exchange policy?

We offer a hassle-free 14-day return and exchange policy on all eyewear, provided the product is in its original condition with all packaging intact.

Are your lenses scratch-resistant?

Yes, all John Jacobs lenses come with a premium anti-scratch coating and anti-glare properties as standard to ensure long-lasting clarity.

Do you offer international shipping?

Currently, we ship to over 20 countries. Shipping costs and delivery timelines vary depending on your location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit and debit cards, net banking, UPI, and popular digital wallets. Cash on Delivery is also available in select regions.

How do I provide my prescription details?

You can upload a photo of your prescription during checkout, enter the values manually, or email it to our support team after placing your order.