Returns & Exchanges

At John Jacobs, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log into your account and visit the 'My Orders' section to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn items in their original packaging with all tags attached to ensure a smooth inspection process.

3

Schedule a Pickup

Choose a convenient time slot for our courier partners to collect the package from your doorstep at no additional cost.

4

Receive Your Refund

Once our quality team approves the return, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing